How We Can Help
Send a note if you have questions, feedback, bug reports, or trouble using NorthPaw features. Helpful topics include thermodynamic pavement timelines, NorthPaw Index scoring, dynamic checklists, offline field guide cards, local reminders, and subscription restore issues.
What To Include
- A short description of what happened or what you expected to happen
- Your iPhone model and iOS version, if the issue seems device-specific
- The selected surface type, weather location, or reminder setting involved
- Whether the issue happens every time or only under certain conditions
Privacy-Friendly Support
Please do not send sensitive personal information. NorthPaw is designed without accounts, passwords, or background location tracking. Dog portraits, outing notes, checklist progress, and local reminders remain on your device unless you choose to share details in a support email.
Contact
For support, feedback, privacy questions, or deletion requests related to website contact information, email:
NorthPaw provides educational and organizational support only and is not a substitute for veterinary advice. If your dog appears overheated, injured, or ill, contact a veterinarian or emergency clinic.